Complaints Procedure

We hope that you are satisfied with the service that you received from Action for Asperger’s. However, if you were not satisfied with the service, we want to know so that we can address issues and put things right. We have a two stage complaints procedure, which includes an internal escalation process:

Stage One

If you have a complaint, please contact Sonia Owen,Trustee:

Email:   [email protected]

Post:    Action for Asperger’s
             9 Darwin House
             Corbygate Business Park
             Priors Haw Road
             Corby
             NN17 5JG

We will try to resolve your complaint quickly and fairly. We aim to acknowledge receipt of your complaint within 3 working days and resolve the majority of complaints within 5 working days. If we need longer to respond because of the complexity of the complaint, we will let you know.

It will help us to deal with your complaint quickly if you provide:

  1. Your name and address/email address
  2. A daytime telephone number where we can contact you
  3. Details of your concern or complaint
  4. What you would like us to do to resolve your complaint

We expect to resolve your concern at Stage One but if you are not happy with our response you can go to stage two.

Stage Two

Should you choose to move to stage two, please contact our CEO, Elaine Nicholson, in writing at the above address.

Taking a complaint further

If you are unhappy with the way that we deal with your complaint, you can contact the regulator. More information on who to contact can be found at https://www.gov.uk/complain-about-charity